Crystola Roadhouse

Reviews about Crystola Roadhouse

• 1 / 5

  By Maddie Bossie
  Tonight we decided to try this place after passing it many times on our way home from the mountains. The bar top was full but all the tables were vacant. We sat and ordered waters while we browsed the menus. The waters took more than 5 minutes, which we chalked up to our waitress (also the bartender) being busy with her other customers. When she arrived to take our order, not only did she not write anything down, but walked away immediately when we were done ordering the food, even though the whole table wanted to order drinks, too. I could see the kitchen from our table and noticed only one ticket on the rail. Assuming this was ours, I kept glancing back to see if our food was almost done. 20 minutes later, the cook packaged that ticket as a to-go order, and shortly after the waitress brought back four more orders. At this point, no one had checked on us, and after waiting 30 minutes (yes, a full 30 minutes, we looked at the time right before we ordered) I had to go up to the bar to ask our waitress when our food would arrive. She then told me it would be ANOTHER 5-10 minutes. We ordered two appetizers and one sandwich. None of which requires a 35-40 minute cook time. I have been working in the food service industry since my first job, I know how the system works and from my perspective, it seemed as though the waitress forgot to ring in our food, and failed to communicate this with us. Instead, we felt largely ignored and disappointed. Will not be trying again.
  March 22, 2017